How to Troubleshoot a Brother Printer

Troubleshooting anything is a process. Windows has a troubleshooting printer wizard, but it rarely seems to work. Troubleshooting printers is fairly easy work. Take one step at a time in troubleshooting, and then after each step, see if the problem is fixed. Brother printers are fairly easy to use, and you should be able to take the following steps to fix almost any problem.

Solution

       

Check the printer for any jams or blockages, and remove any that exist.

Delete any print jobs in the queue. Go to the printer's control box and double click on the printer you want, then select any print jobs and select "Delete."

Turn the printer completely off and unplug it. Wait about 30 seconds and turn the printer back on.

Restart the computer. Close all your programs, shut down the computer and wait a few seconds. You may want to turn the printer off again. Restart the printer and the computer.

Go back to the printer panel and select the printer, and then select "Delete." Select the "Add Printer Wizard" and add the printer again.
Read More...

                   

How to Troubleshoot a Brother MFC- 665CW Printer

The MFC-665CW is a photo color all-in-one printer developed and marketed by Brother. The printer
also comes with wireless networking. Some problems MFC-665CW users encounter include error codes,
paper jams, networking issues and low quality printing. Brother offers a wide range of troubleshooting
techniques to resolve such problems. Use some techniques to solve general issues, while others target
specific components of the printer.

Solution

Restart your Brother printer to get rid of standby error messages on the LCD
screen. Unplug the printer and wait for at least 30 seconds before plugging it back
on. Sometimes a simple restart can resolve error messages on the printer.

Clear "Machine Error 46" by replacing the existing ink cartridges with new ones.
Brother recommends you use their brand as opposed to third-party ink catridges.

The MFC-665CW uses the "LC51BK," "LC51C," "LC51M" and "LC51Y"
ink cartridges. The cartridge installation instructions are provided inside the
packaging.

Troubleshoot paper jam and clear the message "No Paper Fed" from the LCD
screen. Turn the printer around and remove the "Jam Clear Cover" on the back
side. Look for any paper scraps or jammed paper in the rear of the unit. Pull out
the jammed paper gently from the the feed roller. Do not touch the feed roller.

Clear the "Out of Memory" message while scanning a document to be copied or
faxed. Press the "Menu" key on the printer panel. Press the up/down arrow button
to locate "Fax." Push "OK." Press the up/down arrow button to locate "Advanced
Fax Operation." Push "OK." Press the up/down arrow button to locate "Print Fax"
or "Print Document." Push "OK." Push the "Black(Mono) Start" button. Push
the "Stop/Exit" button once the printer finishes the printing task.


Troubleshoot the message "No devices could be found over the network."
Insert the Brother MFL-Pro Suite installation disc and wait till the installation
wizard appears on screen. Select "Network Connection" for the connection type.
Click "Next." When prompted to retry to search for the device again, click "No."
Select "Specify your machine by address (Advanced Users)." Type the IP
address of your Brother machine. Refer to your user guide to find the IP address.
Click "Next." Follow on-screen guided prompts to complete the installation.

Read More...

Call Us +1-855-517-2433 (Toll Free)

How to Find a MAC Address for a Brother MFC-420CN

Each device that has a network card or adapter has a unique identifying number called a Media Access Control address. The MAC address identifies each workstation, printer and device that connects to a network. All MAC addresses follow a format that has been established by the Institute of Electrical and Electronics Engineers, which sets the standards for network devices. The network card contained in the Brother MFC-420CN has a MAC address that you can see when you print out a network configuration report.

Solution

Power on your Brother MFC-420CN and verify that it's online and ready to print.

Pressthe "Menu/Set" key, followed by the number "6" key.

Scroll through the menu using the arrow keys until "Network Config" appears on the display. Press the "Menu/Set" key. Alternatively, you can press the number "6" key again to select the network configuration report.

Press the "Black Start" key to print the report.

                       Locate the section labeled "MAC Address" or "Ethernet Address" on the             configuration report that prints out. The format for the MAC address consists of six pairs of hexadecimal characters separated by dashes or colons, for example, "
Read More...