The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device ( iPhone, iPod touch, iPad ).

Description:

This error message occurs when the Brother iPrint&Scan application is unable to detect your Brother machine. Please refer to the following steps to resolve this issue.

1. Confirm the settings of your Apple mobile device.
2. Confirm your Brother machine is connected to the network.
3. Confirm the settings and connection of wireless access point/router.
4. Steps 1 through 3 have been confirmed but have not resolved the problem.

1. Confirm the settings of your Apple mobile device.
• Is Airplane Mode setting OFF?
  When airplane mode is on, an airplane icon appears in the status bar at the top of the screen and no wireless connection (e.g. Wi-Fi) signals are emitted from your Apple mobile device. Therefore turn the airplane mode OFF.
• Is Wi-Fi connection settings ON?
  The Brother iPrint&Scan application cannot be used on a cellular data network (4G/3G/E/LTE) connection. Your Apple mobile device must be connected to your wireless network. Therefore turn the Wi-Fi ON.

2. Confirm your Brother machine is connected to the network.
• Turn off your Brother machine. Wait a few seconds, then turn it on again.
  Wait at least three minutes for the machine to join the network. Then start the Brother iPrint&Scan application.
• Is your Brother machine configured for a network?
  If your machine is directly connected to a PC with a USB cable, you need to join your machine to a wired or wireless network. For the details about how to connect your
• Is your Brother machine connected to the same network the Apple mobile device is connected to?
  If your Brother machine is connected to a Wi-Fi network (SSID), confirm that the Apple mobile device and your Brother machine are connected to the same Wi-Fi network (SSID).
  Refer to the following steps to confirm the connection to the same Wi-Fi network (SSID).
  <Confirm the Brother machine network>
1. Print the Network Configuration Report (List).  Network Configuration Report (List).

Hint

The Network Configuration Report lists the current network configuration including the network print server settings.

2. Locate the network name "<NAME (SSID)>" (SSID: Service Set ID) on the Network Configuration Report (List). Your Brother machine is connected to this SSID name.

<Confirm the Apple mobile device network>

3. Tap the settings icon and confirm the Wi-Fi setting is ON.
4. Tap Wi-Fi and confirm that the SSID is the same name your Brother machine is connected to. If not, choose the SSID the Brother machine is connected to.

3. Confirm the settings and connection of the wireless access point/router.
• Are there multiple wireless access point/router between your Apple mobile device and Brother machine?
  If your Apple mobile device and Brother machine are connected to different wireless access points/routers, the Apple mobile device may not be able to find the Brother machine depending on the configuration of the wireless access point/router.
  <Wrong connection example>
•       (A)  Internet
        (B)  Router
                                       (C)  Wireless access point/router (router function set ON)
  
  
  If the wireless access point/router is connected to the router, please refer to the following example to modify the connection.
  
  <Correct connection example1>
  
  Reconnect (wired or wireless) your Brother machine to the same access point/router the Apple mobile device is connected to.
    A)  Internet
    (B)  Router
    (C)  Wireless access point/router (router function set ON)
  
  
  <Correct connection example2>
  Turn OFF the access point/router's router function (e.g. DHCP), in which you are connected to.
  For details to turn off the router function, please refer to the access point/router's User's Guide.
  
  
  
  

How to Troubleshoot a Brother Laser Printer

brother provides a broad range of products, including portable scanners, sewing machines, typewriters, fax machines and printers. Brother offers various styles of color printers and black and white laser printers for corporate and home use. As you troubleshoot your Brother laser printer, you not only learn more about your printer, but you can save money in repairs.

Instructions

1.     Paper Loading Problems

o    1

Reduce the amount of paper you have in your printer's paper tray if your printer has problems loading paper. Make certain you keep the paper straight in the tray. Try removing the stack of paper, turning the stack over, then putting it back in the paper tray.

o    2

Fix a paper jam in tray 1 and tray 2 of your Brother printer by removing the tray. Pull the jammed paper out slowly using both of your hands. Turn the dial clockwise on the right side of your printer next to the paper, if you have problems pulling out a small piece of paper. Place paper under the maximum paper mark, which looks like an upside-down triangle, then slide the paper guides to the paper size while pressing the blue release lever. Return the paper tray firmly into your printer, then open and close the front printer cover to continue printing.

o    3

Check to see if you have the cable connected to your printer, if it will not print. Also, make certain you have the correct printer driver selected in your printer software.

2.     Rear Paper Jam

o    4

Open the front cover on your Brother printer by pressing the cover release button on the right side.

o    5

Remove the drum unit assembly, which includes the toner cartridge by pulling towards you. Place the drum unit assembly carefully on paper towels or cloth in case you spill some toner. Avoid touching any of the electrodes on the assembly because this can damage your printer with static electricity.

o    6

Pull the jammed paper out of the front of your printer slowly using both hands.

o    7

Open the output tray in the back of your printer, then push the blue tabs down on the left side and the right. Push the levers in on both sides and open the jam clear cover.

o    8

Pull out the jammed paper, then close the jam clear cover and the output tray. Reinsert the drum unit assembly by pressing it firmly into your printer. Close the front cover of your Brother printer, then continue printing.

3.     Print Problems

o    9

Use a USB interface cable or parallel interface cable for your Brother printer up to a length of 6 feet. If your cable exceeds 6 feet, your printer can print garbage data unexpectedly.

o    10

Check and make certain you selected the correct printer driver as your default printer if you notice garbage printing.

o    11

Connect your printer directly to your computer, if you see your printer printing garbage. This can happen when you have your printer connected to an interface-switching device or a port shared with a scanner or storage device, such as an external hard drive.

I want to change the printer driver settings, but the OK button of the printing preferences dialog box is out of the PC screen and I cannot click on it.

Description:

This problem occurs when the PC screen resolution is set under 600 by xxxx pixels.
("xxxx" indicates the wide pixel size.)



Please follow the steps below to solve the problem:

1. Right click anywhere on the PC desk top and select Properties.

Click the Settings tab and set the Screen resolution to more than "yyyy x 600".
("yyyy" indicates the wide pixel size.)



 

1. Click on OK to apply the setting.

If the above solution does not solve the problem, try the followings:
Right click anywhere on the PC taskbar and select Properties. 



Check on Auto-hide the taskbar or check off Keep the taskbar on top of other windows.


If the problem still continues, please contact Brother Customer Service from "Contact Us".
Post a Question....