brother provides a broad range of
products, including portable scanners, sewing machines, typewriters, fax
machines and printers. Brother offers various styles of color printers and
black and white laser printers for corporate and home use. As you troubleshoot
your Brother laser printer, you not only learn more about your printer, but you
can save money in repairs.
Instructions
1. Paper Loading Problems
o
1
Reduce the amount of paper you have in your
printer's paper tray if your printer has problems loading paper. Make certain
you keep the paper straight in the tray. Try removing the stack of paper,
turning the stack over, then putting it back in the paper tray.
o
2
Fix a paper
jam in tray 1 and tray 2 of your Brother printer by removing the tray. Pull
the jammed paper out slowly using both of your hands. Turn the dial clockwise on
the right side of your printer next to the paper, if you have problems pulling
out a small piece of paper. Place paper under the maximum paper mark, which
looks like an upside-down triangle, then slide the paper guides to the paper
size while pressing the blue release lever. Return the paper tray firmly into
your printer, then open and close the front printer cover to continue printing.
o
3
Check
to see if you have the cable connected to your printer, if it will not print.
Also, make certain you have the correct printer driver selected in your printer
software.
2. Rear Paper Jam
o
4
Open the front cover on your Brother printer by
pressing the cover release button on the right side.
o
5
Remove
the drum unit assembly, which includes the toner cartridge by pulling towards
you. Place the drum unit assembly carefully on paper towels or cloth in case
you spill some toner. Avoid touching any of the electrodes on the assembly
because this can damage your printer with static electricity.
o
6
Pull the jammed
paper out of the front of your printer slowly using both hands.
o
7
Open the output tray in the back of your printer,
then push the blue tabs down on the left side and the right. Push the levers in
on both sides and open the jam clear cover.
o
8
Pull out the jammed paper, then close the jam
clear cover and the output tray. Reinsert the drum unit assembly by pressing it
firmly into your printer. Close the front cover of your Brother printer, then
continue printing.
3. Print Problems
o
9
Use a USB interface cable or parallel interface cable
for your Brother printer up to a length of 6 feet. If your cable exceeds 6
feet, your printer can print garbage data unexpectedly.
o
10
Check
and make certain you selected the correct printer driver as your default
printer if you notice garbage printing.
o
11
Connect your printer
directly to your computer, if you see your printer printing garbage. This can
happen when you have your printer connected to an interface-switching device or
a port shared with a scanner or storage device, such as an external hard drive.
